Our 48 Hour Web Maintenance Guarantee
Let’s face it, if you have a website, you probably already know that getting someone to update your site quickly is difficult. Most small businesses have someone they know on a personal level (a friend of a friend, a nephew, etc.) work on their site updates/maintenance. Because these people typically aren’t professionals, they aren’t able to make updates quickly because they actually have lives that tend to come first. Let us be the first to tell you, we have no lives at Serial Design Group. We live online and we are available at all hours for our clients if they need work completed. When you sign on with us, you’re part of our family. We’ll give you all the necessary contact information you’ll need if you have some sort of emergency related to your website. When you call us, you don’t get an answering service or outsourced tech support, you get a real person who will jump through all the hoops you need until everything is back to normal. Our 48 hour guarantee doesn’t only exist to sweeten the pot for new clients, its an essential part of our business and its available to any of our existing or new customers. All you have to do is tell us you need the update within 48 hours, and we’ll have it ready on time. We guarantee it, or we’ll do the work for free!
*Please note, this guarantee is applicable to standard site maintenance. This would include items like text updates, image additions, new email address creation, etc.